Stock Code: 600258

Privacy Policy

BTG Hotels(Group)Co., Ltd. (hereinafter referred to as "BTG Hotels" or "we, us, our") commits itself to protecting the privacy and personal information you provide when visiting our website (hereafter referred to as "personal data"). This privacy policy will show you how we collect and use information about you and how to ensure its safety.

Before providing us with your personal data, please read and understand the provisions of our privacy policy. When visiting our website, we assume that you understand and have agreed to this privacy policy.

Collection of Personal Data

In general, you can visit our website without providing any personal data. In order to enjoy specific services when visiting our website and to identify your identity or for our service personnelto contact you when necessary, we require that you provide personal data knowingly and willingly.

As a guest of BTG Hotels, you may be required to provide your own personal information and that of your family members, such as:

•Contact information, such as your name, nationality, telephone number, email, and mailing address.

•Details of your credit card(s), passport and visa.

•Any "BTG Hotels Rewards" membership ID or any information you registered with partners of BTG Hotels.

•Check-in information, such as the check-in date and check-out date, purchased products and services, preferences and interests, special requirements, etc.

Protection of Personal Data

In order to strictly manage and protect the personal data that you provide, we adopt artificial, electronic and relevant technologies to prevent your personal data from being lost, stolen or tampered with. We do our best to ensure that any personal data collected by our website is free from interference by any irrelevant third party. Although we do our best to protect your personal data, we cannot guarantee that your personal data will always be safe. We do not assume responsibility for the resulting loss, misuse or change of data.

Disclosure of Personal Data

All data that we collect belongs to us and will not be sold or disclosed to any irrelevant third party. However, your personal data may be disclosed to: BTG Hotels' member hotels; relevant tourism enterprises (such as airlines, travel agencies and car rental companies), business partners providing BTG Hotels 's member hotels with administrative, telecommunication, payment or other services, postal companies and express-delivery companies. Apart from the aforementioned uses set forth by BTG Hotels, they are strictly forbidden from using personal data for other purposes.

When government authorities require us to provide personal data in accordance with legal procedures, we must provide your information for the purpose of public safety. We do not assume responsibility for any disclosure in this case.

Apart from the aforementioned situations, we will not sell, exchange, or transfer your personal information to third parties in other ways.

Direct Selling

After providing us with your personal information, you may receive a telephone calls, email, text message and/or direct marketing materials that we send you, covering news, discounts, promotions and events, which are provided by us or our business partners. Before using your personal information for direct marketing purposes, we will first obtain your consent.


We will not knowingly collect, use or disclose personally identifying information of visitors under the age of 18. If you are a minor, you can only use this service when with the permission of your parents or guardian.

Protect Your Password

Do not disclose your password or account information to anyone in order to protect your personal data. Every time that you log into our website, especially when you use someone else's computer or a public internet terminal, remember to click "exit" when you finish your browsing session. Your efforts and cooperation will be helpful for us to protect your personal data.

Policy Updates 

BTG Hotels reserves the right to change, modify, add or delete sections of the privacy policy. Anychanges to this policy will be posted on our website and shall take effect immediately. Your visiting this website after the changes means that you accept the updated policy.

Contact Us

If you have any questions about our privacy policy, please feel free to contact us.